Refund & Cancellation Policy

This policy explains how billing, cancellation and refunds work for paid Factro subscriptions. It forms part of our Terms of Service.

1. Subscriptions & billing

• Paid plans (Starter, Growth, Scale) are billed in advance via Razorpay on a monthly or annual cycle.
• Prices are in Indian Rupees (₹); GST is added as applicable.
• Subscriptions renew automatically until cancelled.
• Paid plans may include a free trial — you are not charged during the trial and can cancel before it ends at no cost.

2. Cancellation

You can cancel your subscription at any time:

• from Dashboard → Billing in the app, or
• by emailing hello@factro.in from your registered email.

On cancellation your plan stays active until the end of the current billing period, after which it is not renewed and you are moved to the Free plan. Your historical data is preserved and remains exportable.

3. Refunds

• Monthly plans are non-refundable once a billing period has started; you can cancel to avoid the next charge.
• Annual plans can be refunded within 7 days of the initial purchase, less the value of any period already used, provided the account has not materially used paid features.
• Duplicate or failed charges are refunded in full.

4. How refunds are processed

Approved refunds are made to the original payment method through Razorpay, typically within 5–7 business days, depending on your bank. GST charged on a refunded amount is handled in line with applicable tax rules.

5. How to request a refund

Email hello@factro.in from your registered email with your payment reference / order ID and the reason for the request. We will respond within a reasonable time.

6. Contact

Questions about billing or refunds? See our Contact page or email hello@factro.in.